REFUND POLICY
Eligibility Requirements
We accept returns for refund within 30 days of delivery for:
- Unworn, unwashed merchandise
- Items with original tags attached
- Products in original packaging
- Purchases accompanied by valid proof of purchase
Non-Refundable Items
The following cannot be returned for refund:
- Final sale items (clearly marked)
- Worn or altered merchandise
- Gift cards
- Swimwear (for hygiene reasons)
- Customized products
Return Process
To initiate a return:
- Log in to your customer account
- Select the order for return
- Print prepaid return label (U.S. orders only)
- Package items securely
- Drop at designated carrier location
Refund Processing
- Allow 7-10 business days for processing
- Refunds issued to original payment method
- Original shipping costs non-refundable
- Sale items refunded as store credit
Damaged/Defective Items
For quality issues:
- Contact us within 48 hours of delivery
- Provide photos of damage/defect
- We’ll arrange free return shipping
- Receive replacement or full refund
International Returns
- Customer responsible for return shipping
- May incur customs fees
- Refund excludes original shipping costs
- Processing may take additional time
Exchange Policy
For size exchanges:
- Return original item following standard process
- Place new order for desired size
(Subject to availability)
Important Notes
- Returns must be postmarked within 30 days
- Keep return tracking information
- Allow 14 days for return processing during peak seasons
- Store credit never expires